How can I book an apartment?
You can simply enter your travel dates, destination and number of people in the search bar. A list of available apartments is displayed. With the filter functions you can further narrow down your search.
How do I reach your customer service?
Our business hours are from Monday to Friday from 10am to 7pm and Saturday from 10am to 2pm (CET).
Mobile: +49 176/2485 8691
Fixed network: +49 571/5967 5350
For questions or outside of our business hours, you can also send us an email to firstname.lastname@example.org. Booking requests or search requests via the portal are immediately forwarded to the landlords and can be processed there without delay.
Can I contact the host or landlord before booking?
On the individual apartment pages you will find a section "Ask a question". Ask your questions here and leave your name and email address. If the landlord is online, he can answer immediately there. Otherwise, he can answer your questions later via email. Many questions can also be answered immediately by the support of our portal.
How can I see if an accommodation is still available?
Most landlords regularly maintain their booking calendar, which can be viewed on the respective page on our portal.
Is there a minimum stay?
The minimum stay is determined individually by the landlords and appears in the booking form. Many landlords have e.g. a minimum of four days set.
Can I reserve an apartment first and book later?
Alloggia is a booking portal and in most cases does not rent the apartments itself. Therefore we can not reserve any apartment.
Is it possible to visit the apartment beforehand?
Basically, it is not possible to visit the apartments beforehand. In individual cases, however, many landlords make exceptions when it comes to a long-term stay.
Do I have the whole accommodation for myself?
According to our quality guidelines, these are always completed residential units. Therefore you do not need to share your accommodation with other guests.
Can I book the apartment for a longer period?
We also offer some apartments as time apartments (temporary accommodation). These apartments can be rented from 2 months to a maximum of 1 year.
When can I pay?
The payment options are individually determined by the landlords. Bank transfers, cash payments and PayPal payments are always possible after receiving our written booking confirmation.
What happens when I have booked?
If the landlord agrees with your non-binding booking request, we ask you again, whether you want to book now binding. If you give us a commitment, you will receive a written booking confirmation that is binding on you and the host.
When may we arrive?
The check-in and check-out times can be found in the written booking confirmation.
Where can I get the key?
If a key safe is available, you will receive a PIN code from the landlord. Otherwise, a personal key and apartment handover takes place. Some landlords would handover the keys in their office, too.
How do you return the keys?
Unless otherwise agreed, the keys are to be handed out to the landlord personally.
Who will take over the final cleaning?
As a rule, the landlord takes over the final cleaning.
Is the final cleaning included in the final price?
If a final cleaning has been agreed with the landlord, it is always included in the final price.
What is included in the final price?
The final price includes all obligatory additional costs (gas, electricity, water, etc.) as well as final cleaning including VAT.
Do you offer discounts?
Discounts are usually granted as of 1 week. In addition, monthly discounts are often granted.
Which equipment and extras are included?
The apartment pages on our portal contain detailed information about the features and extras of each apartment.
What is a deposit and when will I get it back?
A security deposit is a financial security to resolve any damage to the apartment. If after your departure no defects have been found in the apartment, you will receive the deposit back in full and within 14 days.
Is there a parking space directly at the house of the apartment?
You will find information about the parking situation on the individual apartment pages on our portal. If there is no private parking space shown separately, as a rule only public parking spaces are available.
Are pets like dogs allowed in the apartments?
As a rule, pets are only allowed if this is explicitly stated on the individual apartment pages.
Is smoking allowed in the apartments?
Smoking is usually only allowed if this is explicitly stated on the individual apartment pages.
When do I have to leave the accommodation and where do I leave the key?
You will find the check-out times in your written booking confirmation. Unless otherwise agreed, the keys will be returned in person.
Can I get fresh towels and linen?
If this is indicated on the respective pages of our portal, you will receive towels and bed linen. The costs are included in the final price.
Can a cot and a high chair be provided?
Experienced landlords often have cots and chairs ready. Please note this request best in your booking request under "Special requests".
Can I cancel my apartment?
The cancellation policy will be determined individually by the respective landlord. These can be found in the booking form or after booking in your written booking confirmation. As a rule, a free cancellation after the deadline for a free cancellation is no longer possible. Please read our general terms and conditions, too.
How can I avoid falling for a scam?
Under no circumstances agree to a cash transfer (Western Union or similar) and pay only as stated in our official booking confirmation. Do not hesitate to ask for more information about accommodation if you have any questions.