Secure apartment booking
As the operator of an online marketplace or booking portal for holiday apartments and temporary living, an important task is to create trust. In order to do justice to this task, we have taken a whole series of measures:
Verification of the identity of guests and landlords
The identity of all landlords on our booking portal has been checked. In most cases we know our landlords personally or have regular telephone contact. New landlords have to overcome a few hurdles before their advertisements can be activated on our booking portal. A spontaneous placement of unchecked apartment advertisements is therefore not possible on our online portal.
Booking inquiries from our guests are also checked for plausibility. In the event of doubtful information about the person or address as well as other queries, we will contact the guest by phone and try, as far as this is possible by phone, to clear up any ambiguities. If the doubts about the identity cannot be resolved after a telephone conversation, we ask the guest to send us a copy of their identity card. In addition, in these cases, a deposit in the amount of To pay 20% of the booking amount to the landlord.
We generally recommend that our guests call us personally at least once before making a binding booking. This is especially true if you have never booked with Alloggia before.
In our quality guidelines, we have defined a standard for the apartments we have brokered, which our landlords are generally not allowed to fall below. In the event of multiple or serious violations of our quality guidelines, we will terminate the cooperation with the landlord concerned.
Alloggia 3 star system
In addition to the above minimum criteria for holiday apartments and furnished apartments, we award a maximum of 3 stars on our portal, depending on the quality and equipment of the apartments.
Rental price traffic light
Our rental price traffic light can offer you an initial orientation with regard to the rental prices in the desired city. It is a statistical algorithm that compares the rental prices of comparable apartments in a city.
Award as "Top Host"
For landlords who have been renting out successfully for years and without serious complaints via our booking portal, receive a "Top Host" award. This award is displayed on all apartment advertisements under the information about the landlord, provided the host has already received it.
Contact with the landlord
Before you book an apartment on our online marketplace, you can contact the landlord. On the individual apartment pages you will find a section entitled "Ask the landlord a question". Ask your questions here and leave your name and email address. If the landlord is online, he can answer there immediately. Otherwise he can answer your questions later by email. Many questions can also be answered immediately by the support of our portal.
Rating from other guests
Landlords who have been posting apartment advertisements on our booking portal for a long time have often received some reviews from other guests in the past. Credible reviews can tell you what problems there have been in the past.
Technical security measures
Even if 100% security on the Internet cannot be guaranteed, extensive technical measures have been taken to protect our online marketplace against criminal activities such as For example, to secure hacker attacks or the like. Our portal has modern procedures for encrypting data. The communication connections with the booking portal are also exclusively encrypted. This makes eavesdropping on data much more difficult. As part of a penetration test, the online marketplace was also examined for known vulnerabilities (bugs and exploits).
If you want to assess the price-performance ratio of a holiday apartment or a temporary apartment on our portal, you should also take into account the number of stars and the ratings of other guests. If a landlord has received an award as "Top Host" or at least two stars from Alloggia, this can also justify higher rental prices. When booking a holiday or temporary apartment, minor defects can always occur. But if you book an apartment with at least two stars with a "top host" with good reviews from other guests, the likelihood of any complaints is significantly reduced.
Of course, you can book a holiday apartment, holiday home or furnished apartment over the Internet. However, you should carefully check and compare the housing offers and contractual conditions of reputable providers. If you have any questions or problems, you should contact your agent or landlord by phone or email. If you would like to book an apartment on a temporary basis, you can also ask the landlord to arrange a viewing. Depending on the technical equipment, some landlords also offer online tours.
If you consider the above points before booking, you can book with us safely and with a good feeling.