How can I book a holiday apartment or a temporary apartment?
Holiday apartment or city apartment
You can simply enter your travel dates, destination and number of people in the search bar. A list of available vacation rentals is displayed. With the filter functions you can narrow down your search further. Select an apartment in the search results list and click on it. This will take you to a page that provides you with detailed information and photos of the property.
If you decide on an apartment, click on "Booking request". Fill out the inquiry form and send it to the landlord.
However, if you have any questions for the landlord, please fill out the contact form under "Host" and send it off. Usually you will receive an answer by e-mail within 24 hours.
You can also book temporary apartments on our portal. To do this, click on temporary living and select a destination. Enter the rental period in the search mask and click on "Search". Now select an apartment in the search result list and click on it.
If you like an apartment, click on "Booking request". Now you can fill out the request form and send it to the landlord.
There are problems with the booking. How do I reach your customer service?
We will be happy to support you in selecting and booking your apartment. Our business hours are from Monday to Friday from 8 a.m. to 5 p.m. (CET) - landline: +49 571 / 5967 5350.
Email: firstname.lastname@example.org (available 24/7)
Which booking periods are possible?
In principle, the booking period is a maximum of 180 days. The minimum length of stay is determined individually by the landlords and can be e.g. four days. In these cases, a booking of 1-3 days is not possible.
Can I reserve accommodation first and book later?
Alloggia is a booking portal and in most cases does not rent the apartments itself. Therefore we cannot reserve accommodation.
Is it possible to visit the apartment beforehand?
In principle, it is not possible to visit the apartments beforehand. In individual cases, however, many landlords make exceptions when it comes to a long-term stay.
Do I have the whole place to myself?
In accordance with our quality guidelines, these are always self-contained residential units. Therefore, you do not need to share your accommodation with other guests.
Booking confirmation and payment
When and how can I pay?
After your binding booking, you will receive a written booking confirmation from us by e-mail, which will be attached as an attachment. Please print out this important document or save it on your smartphone.
For security reasons, please transfer only to the bank account specified in our booking confirmation. If cash payments or PayPal payments have been agreed, you will find more information in the booking confirmation.
What happens when I have booked?
If the landlord agrees with your non-binding booking request, we will ask you again whether you would now like to make a binding booking. After your acceptance, you will receive a written booking confirmation that is binding for you and the host.
In addition to the contract data, the booking confirmation contains further information on contact persons, terms of payment, check-in and check-out as well as the address of the apartment.
Check in and check out
By when does a check-in or check-out have to be done?
Check-in and check-out times can be found on the written booking confirmation.
How are the keys handed over or returned?
Depending on the landlord, there are different ways of handing over the keys. As a rule, a personal handover takes place directly in the holiday apartment or, in the case of an apartment hotel, at the reception.
Some rental companies also offer contactless check-in via key safes or smart-lock door locks. Alternatively, apartment keys can also be deposited in key cafés, restaurants and petrol stations.
What is included in the final price?
In principle, all agreed services and equipment features - as described in the apartment advertisement - are included in the final price.
If final cleaning has been agreed with the landlord, it is always included in the final price. In addition to the rental price, the final price includes all obligatory additional costs (gas, electricity, water, etc.) and final cleaning including sales tax.
In some cities, however, a so-called "city tax" or "bed tax" is also levied.
Other optional services are also available in some hotels. These will be agreed and calculated separately on site.
Defects in the apartment
My apartment has flaws. What can I do?
You will find the contact details of your contact person in the written booking confirmation.
Please inform your landlord of any defects by telephone and request that your apartment be repaired immediately.
Tip: Take photos of the defects with your smartphone. In the event of a legal dispute, you have the appropriate evidence.
What is a deposit and when do I get it back?
A security deposit is a financial guarantee to repair any damage to the holiday home. If no defects were found in the apartment after you moved out, you will receive the deposit back in full within 14 days.
Is there a parking space right in front of the house?
Information on the parking situation can be found on the individual apartment pages on our portal. If no private parking space is shown separately there, only public parking spaces are usually available.
Are pets such as dogs allowed in the apartments?
Pets are usually only allowed if this is expressly stated on the individual apartment pages.
Is smoking allowed in the apartments?
Smoking is generally only permitted if this is expressly stated on the individual apartment pages.
Can I cancel my apartment?
The cancellation conditions are determined individually by the respective landlord. You will find this in the corresponding apartment advertisement or after booking in your written booking confirmation.
As a rule, free cancellation is no longer possible after the deadline for free cancellation has expired. Please also read our general terms and conditions.
How can I avoid falling for a scam?
Under no circumstances agree to a cash transfer (Western Union or similar) and only pay according to the details in our official booking confirmation. Don't hesitate to ask for more information about an accommodation if something is unclear to you.
Further tips and information for guests and landlords can be found in our Blog.