FAQ frequently asked questions - Alloggia apartments

To book a holiday apartment or a temporary apartment, follow these simple steps:

1.) Use the search bar at the top of our website. Enter your travel dates, the desired destination and the number of people.
2.) A list of available vacation rentals is displayed. Refine your search by using our filter functions.
3.) Select the apartment you like and click on it. You will be taken to a page that provides you with detailed information and photos of the property.

Once you have made your selection:

1.) Click on "Booking request". Fill out the request form carefully to send your booking request to the landlord.

We're here to help! If you have any questions or problems during the booking process, you can contact our customer service:

We can be reached by phone from Monday to Friday from 8:00 a.m. to 5:00 p.m. (CET). Dial: +49 571 / 5967 5350.

If you need assistance outside of our business hours, don't hesitate to email us. You can reach us around the clock at info@alloggia.de.

Your comfort and satisfaction are important to us. Don't hesitate to contact us if you need any help. We look forward to helping you.

When booking on our portal, different booking periods are possible:

- The maximum booking period is generally 180 days.
- The minimum length of stay is determined individually by the landlords. For example, it can be four days.
- If the minimum stay is four days, a booking of 1-3 days is unfortunately not possible.

We want to make sure that your stay wishes are taken into account in the best possible way. Check the details of the booking period when booking.

Alloggia is a booking portal and in most cases does not rent the apartments itself. Therefore we cannot reserve accommodation.

If you are interested in a specific property, we recommend that you check the available booking options and book well in advance if you are interested. This ensures that your desired accommodation is available at the desired time.

In general, unfortunately, it is not possible to visit the apartments in advance. However, there are exceptions in individual cases, especially for long-term stays. Some landlords are willing to arrange a viewing in such cases.

If you are interested in a long-term stay and would like the opportunity to view the property, we recommend that you contact the landlord directly.

Yes, according to our quality guidelines, all accommodations are self-contained units. This means you don't have to share your accommodation with other guests. You have the entire property to yourself for your privacy and comfort.

It is important to us that you feel at home when you book with us. Your privacy is of particular concern to us.

After you have made your binding booking, you will receive a written booking confirmation from us by e-mail, which is attached as an attachment. We ask that you either print out this important document or save it to your smartphone.

Payment is made according to the information in the booking confirmation. For security reasons, we ask that you only transfer to the bank account specified in the booking confirmation. If you have agreed alternative payment methods such as cash payment or PayPal with us, you will also find detailed information in the booking confirmation.

Our goal is to offer you a smooth booking process and to communicate all necessary information transparently.

As soon as the landlord has accepted your non-binding booking request, we will contact you again to confirm whether you now want to make a binding booking. After you have given your consent, you will receive a written booking confirmation from us. This confirmation is binding on both you and the host.

In addition to the contract details, the booking confirmation contains other important information. This includes contact details of the contact person, payment terms, information on check-in and check-out and the exact address of the booked accommodation.

Check-in and check-out times can be found on the written booking confirmation.

The keys can be handed over in different ways depending on the landlord. Usually there are the following options:

- Personal handover: With many landlords, the key is handed over personally. This can be done directly in the holiday home or in an apartment hotel at the reception.
- Contactless check-in: Some rental companies also offer the option of contactless check-in. The keys are handed over via key safes or Smart-Lock door locks.
- Deposit at other locations: In some cases, the keys are deposited at key cafes, restaurants or gas stations.

You will receive the exact details for handing over the keys in your booking confirmation.

The final price basically includes all services and equipment features agreed in the apartment advertisement:

- Services and equipment: All agreed services and equipment features, as described in the apartment advertisement, are included in the final price.
- Final cleaning: If a final cleaning has been agreed with the landlord, this is always included in the final price.
- Obligatory additional costs: In addition to the rental price, all obligatory additional costs such as gas, electricity, water etc. are included in the final price.
- Sales tax: Sales tax is also included in the final price.
- City Tax or Bed Tax: In some cities there is an additional "City Tax" or "Bed Tax" which is not included in the final price.

If you find any defects in your booked accommodation, please follow these steps:

1.) You will find the contact details of your contact person in your written booking confirmation. You should definitely have these to hand.

2.) Contact your landlord by phone and tell him about the defects you have found. Request a prompt repair of your apartment.

Tip: We recommend taking photos of the defects with your smartphone. These serve as evidence in the event of a legal dispute.

A deposit serves as financial security for possible damage to the apartment during your stay. Here is the important information about it:

- Purpose of deposit: The deposit is intended to cover any damage to the apartment.
- Return of the deposit: If no defects were found in the apartment when you left, you will usually get the full deposit back within 14 days.
- Defects and damage: If there are defects or damage, these can be deducted from the deposit to cover the cost of repairs.

Information on the parking situation can be found on the individual apartment pages on our portal. If no private parking space is explicitly stated there, only public parking spaces are usually available.

Permission to bring pets, such as dogs, varies depending on the apartment. As a rule, pets are only allowed if this is expressly stated on the individual apartment pages.

We strongly recommend checking the information on each apartment page to see if pets are allowed.

The policy regarding smoking in the apartments may vary. Normally smoking is only permitted if this is expressly stated on the individual apartment pages.

We recommend that you carefully check the information on the individual apartment page to find out about the smoking permit.

The cancellation conditions vary and are determined by the respective landlords. You will find this information in the corresponding apartment advertisement or after your booking in the written booking confirmation.

In most cases, free cancellation is no longer possible after the free cancellation period has expired. We recommend that you also read our General Terms and Conditions to find out about the exact cancellation policy.

Your safety is important to us. Here are some important steps to avoid fraud:

- No Cash Transfer: Reject any requests for cash transfers (like Western Union). Official bookings are made as detailed in our official booking confirmation.
- Payment information: only pay as specified in the official booking confirmation. Make sure the payment methods provided are reputable.
- Further information: Do not hesitate to ask for further information about the accommodation if something seems unclear to you. A trustworthy landlord will be happy to provide you with all the necessary details.